Category Archives: Home News


Posted By: Angela Smith

Date 17-12-19

Volunteer Support Officer Post


Collage showing various pictures of volunteers

An exciting opportunity to join the team at Friends of Moorfields supporting over 200 volunteers.

Salary: ÂŁ25kpa + 10% pension contributions.

Hours:  35 hours per week tbc, but will include Tues & Wed evenings and every third Saturday working.

Friends of Moorfields is a thriving and active, member-led charity which has been supporting patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases, for over 55 years. The Friends provide a range of services to support the work of the hospital including managing the team of over 200 volunteers.

The Volunteer Support Officer is an exciting and challenging role, which has come about as a result of our strategic aim to significantly expand and build on our existing volunteer team. The successful candidate will be responsible for assisting the Volunteer Services Manager in the, recruitment, administration and support of the team of 200+ volunteers working throughout the main hospital at City Road, and some of the larger Moorfields network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Download Job Description and Person Spec Here

Closing Date: 5pm Wednesday 22nd January 2020.
Proposed Interview Date: Wednesday 29th January

Please send current CV with covering letter explaining how you meet the essential criteria in the person specification to




Volunteering in the NHS – Interview with Sir Tom Hughes-Hallet

Black and white picture of Sir Tom Hughes-Hallett smiling

Sir Tom Hughes-Hallett is the Chairman of Chelsea and Westminster NHS Trust and also the founder and Chairman of HelpForce

Helpforce will be working with Friends to provide volunteers to support anxious patients undergoing procedures under local anaesthetic in the operating theatres. He spoke to Friends CEO Angela about his vision for volunteering in the NHS and the role of HelpForce.

“I was Chief Executive of Marie Curie for twelve years before coming here to the hospital, and from that I learned just how important community involvement can be to the operation of a really good health operation, that case palliative care, hospices and nursing at home. We had 10,000 volunteers and 4,500 staff. Then when I came here to be Chairman of Chelsea and Westminster Hospital I discovered we also had 4,500 staff but less than 200 volunteers. Now with the support of Chelsea & Westminster NHS Trust’s Chief Executive, Lesley Watts we have taken volunteering on to a new level in that hospital. That is what led me to really think about how we could make volunteering a bedrock for our NHS staff, not to replace them but to support them.”

Click on the arrow to listen to the interview:


Posted By: Angela Smith

Date 02-07-19

50 years later…


Group of former volunteers with Friends CEO Angela Smith by the Welcome to Moorfields sign

Welcome Back! – 50 years later…

50 years after their voluntary work in Moorfields Eye Hospital and other London hospitals a group of Germans and Norwegians today visited their old institution.

In 1968-69 A German church institution organized an exchange for young people throughout Europe, which was supported by the British Council of Churches youth department. This meant that a number of young people had the opportunity to volunteer in a British hospital for a year. A group of the young people who came to us in 1968/69 recently came back for a visit to see their former places of work today – 50 years later.

One of these young people, Hermann Kaienburg from Hamburg, today a teacher (retired), remembers: “I did not know at that time that Moorfields is the most well-known eye hospital in Europe. We were called ‘nursing aides‘ and we helped with all kinds of things – distribute meals and drinks, making beds, emptying bedpans, washing and shaveing patients etc. We also were allowed to watch operations through the overhead window of the operation theatre in our free time. Many things were completely new for us because most of us had been pupils before. It was interesting for us to talk to patients of completely different social backgrounds.“

The members of the group also volunteered at St. Mary’s, St. Giles and other hospitals. “We really learned a lot about nursing and about British life at that time, and we are happy that it is possible to visit this place again after such a long time“, Knut-Arne Wendel from Oslo told us.






Posted By: Angela Smith

Date 02-04-19

Peacock Newsletter: March 2019


Picture of the front cover of Peacock

‘Peacock’ is our quarterly newsletter giving information about Friends of Moorfields and the work we do.

In this issue:

  • Project Oriel – Interview with Kieran McDaid
  • Volunteering at Moorfields Ealing
  • New uniforms for nurses at Moorfields
  • Supine YAG Laser for Moorfields

Download Peacock Here

FriendZ is our publication for Children and Young People. Learn about your cornea and other ways your eye works; how Moorfields take photographs of eyes; puzzles and a wordsearch

Download FriendZ Here



Posted By: Angela Smith

Date 13-03-19

Moorfields NHS Trust CQC Report


 illustration of an eye

Moorfields rated as ‘Outstanding’ for being effective by CQC.

The report from the Care Quality Commission (CQC) has now been published. Overall the trust received a rating of good, with the trust being rated outstanding for being effective. The CQC highlighted that all of the trust’s inspected services were rated as either good or outstanding. This really is a great result!

You can view the report here:

I think we can all be very proud of the contribution Friends have made to this fantastic result – we are mentioned a number of times when they talk about the Outpatient Service at City Road:

  • The Summery talks about the Health Hub and also the increase in ‘Floorwalkers’ (who are volunteers).
  • When talking about whether the service is “Safe” the report lists ‘The availability of floorwalkers’ (who are currently all volunteers) as one of the reasons that it gave the ‘Good’ rating.
  • When talking about whether the service is “Responsive” the reasons for the ‘Good’ grade include:
    • The Friends Shop supplying products for visually impaired patients;
    • leaflets displayed in the health hub;
    • The magazines in the waiting areas we supply
    • ‘The Blind Art exhibition – which Friends pay for through The Arts Grant.
  • When talking about whether the service is “Well-led” the Health Hub is again mentioned as one of the reasons for the ‘Good’ grading and they commented on how Friend’s Staff engage with patients and organise awareness raising events.

So a big Thank You to everyone involved – and a huge well done to all the Staff and Exec Team at Moorfields.






Posted By: Angela Smith

Date 13-02-19

Moorfields and Friends secure funding from HelpForce


 Photo of a group of volunteers in green jackets with Friend's staff

Moorfields, with Friends of Moorfields join national programme to maximise the positive impact of volunteers.

Moorfields Eye Hospital NHS Foundation Trust in partnership with The Friends of Moorfields has secured a ÂŁ75,000 to expand their volunteer programme.

The grant is from Healthforce and forms part of its new Volunteering Innovators Programme which identifies the most promising volunteering initiatives from across the country that can be spread to other NHS settings.

The Friends of Moorfields is responsible for managing the trust’s volunteer programme which is currently made up of 213 volunteers who provide 843 hours each week.  This grant will help Friends expand its volunteer programme and focus on volunteers providing emotional support to patients in theatres and injection clinics.

The volunteers will undergo specialist training on how to support patients during surgery under local anaesthetic. They will comfort and reassure patients before surgery, during their operation and their recovery.

Moorfields Eye Hospital and Friends of Moorfields were chosen following a competitive process which saw Helpforce receive 115 applications from 90 trusts.

HelpForce Logo





Posted By: Angela Smith

Date 13-02-19

Peacock Newsletter: October 2018


Picture of the front cover of 'Peacock'

‘Peacock’ is our quarterly newsletter giving information about Friends of Moorfields and the work we do.

In this issue:

  • We’ve been shortlisted for the AOP ‘Charity of the Year’ award.
  • We climbed the O2 Dome.
  • Moorfields AGM and Artificial Intelligence.
  • Volunteering at Moorfields Eye Clinic Bedford.
  • Cornea donations change lives!

Download Peacock Here

FriendZ is our publication for Children and Young People. Learn about your cornea and other ways your eye works; how Moorfields take photographs of eyes; puzzles and a wordsearch

Download FriendZ Here



Posted By: Angela Smith

Date 26-09-18

Optometry Student Volunteer


Optometry Student Brooke talks about volunteering at Moorfields.

Brooke Hutchins has been a volunteer for Friends of Moorfields for the past year. She spends Wednesday afternoons helping with patient guiding, meeting and greeting patients at A&E, getting patient feedback, and more recently supporting people to use the Self Check In kiosks.

“Alongside volunteering for the Friends of Moorfields, I am an Optometry student at City, University of London, where I have just completed my second year of the undergraduate course. I chose Optometry as I find the study and profession so varied and fascinating. Despite the challenges and intense hard work required on the course, I could not have chosen one more interesting!

This was not a career that I had thought of at all during my school and sixth form years but after working for a couple of years in healthcare, and a bit of exploring and research, I became sure that I wanted to be an eye care professional.

The course itself is made up of a broad range of modules, which reflect the depth of knowledge needed within the profession, and the combination of practical lab work and lectures make every day different.

The first year is mainly theory and introduction to the core clinical techniques; then as you progress within the degree, you cover all the fundamental optometric skills and knowledge such as eye disease and pathology; contact lenses, and binocular vision.

Alongside testing, it is also essential for an optometrist to be able to dispense the appropriate spectacles or contact lenses to patients that they see. I am particularly looking forward to my third year, when I will begin to conduct eye examinations and contact lens appointments on the general public, within the university sight clinic.

I have found volunteering at Moorfields extremely complementary to my university studies. I really look forward being able to communicate with and assist patients around the clinics, and the experience of being within an eye hospital itself is a bonus.

There is a huge volunteer team of all ages and backgrounds which makes the experience really enjoyable. What has been so beneficial for me personally, is that alongside the patients that I guide, I have also met many people with specific eye conditions and being able to speak to them about their individual experiences is also a wonderful learning opportunity for an optometry student.”

Photo of Brooke outside Moorfields wearing green volunteer jacket




Posted By: Angela Smith

Date 09-08-18

We Climbed the 02 Dome!


Team of climbers in front of the O2 Dome

We ‘Climbed the Dome’ on 19th August!

On Sunday 19th August a group of 30 patients, staff, Volunteers and Relatives are climbed the O2 Dome in support of Friends of Moorfields. Here are some of the people who took part:

Hannah is 10 years old and has been going to Moorfields Eye Hospital since she was a baby, to get treatment from the eye prosthetic specialists. She has a prosthetic eye because her right retina did not develop properly, therefore she cannot see at all through her right eye.

Christine and Loretta are sisters-in-law and are climbing for us because Christine’s granddaughter is a patient at Moorfields and they want to say ‘Thank You’ for the care she receives

Angela and Graham are grandparents to George who is 12 years old and has been receiving treatment at Moorfields Eye Hospital since being diagnosed with paediatric glaucoma at the age of 3 years. They want to say ‘thank you’ for the gift of sight for George and to all who are under the care of Moorfields.

Husband and Wife Indu and Kishor are climbing to show their appreciation for all the help and support they have received at Moorfields

Colleagues Malcolm and Sophie work at Bright Horizon’s Nursery in Chigwell and have cared for a little girl who is visually impaired for the past 19months.

The Friend’s Shop Team, all either work or volunteer for The Friends of Moorfields, or are related to someone who does. They include our oldest climber – 86 year old June!

Jessica, Naomi and Preety all work in the Quality and Experience team at Moorfields and are supporting Friends because of their strong ‘Patient Focused’ approach. Jessica’s daughter Pricilla will also be climbing with them.

Keera is 11 years old, and was diagnosed with a lazy left eye which stopped her from seeing things clearly. But now thanks to Moorfields she is able to see things much clearer and is not bumping into things like before. She is climbing with her brother, 10 year old Michael.

Friend’s Trustee Michael will also be climbing with his son Hugo

A big ‘Thank You’ to everyone for all your support!



Posted By: Angela Smith

Date 17-07-18

Celebrating Volunteers


 Picture of large group of volunteers in green uniforms standing on the stairs at Moorfields

Celebrating Volunteers at Moorfields.

Volunteers make a significant contribution across the trust to patients, staff and the community spirit at Moorfields. The trust is incredibly fortunate to have had the support over a number of years from a strong and growing band of volunteers which currently stands at around 200. Their concerted efforts go a long way to ensure the trust can continue to offer an excellent service to patients across the network.

Click to watch a video about our Volunteer Service

Click to watch a video made by our volunteers

Friends of Moorfields volunteers provide support at City Road and many of the satellite sites as patient guides and buddies. They help patients with self check-in, support the information desks at City Road and the Richard Desmond Children’s Eye Centre (RDCEC). They also provide valuable assistance at the Friends shop, with the trolley service, the booking centre, accident and emergency, medical imaging and in clinics.

Link to more details about volunteer roles

Link to some photos from National Volunteer Week 2019