Category Archives: Latest News


Posted By: Angela Smith

Date 17-12-19

Volunteer Support Officer Post


Collage showing various pictures of volunteers

An exciting opportunity to join the team at Friends of Moorfields supporting over 200 volunteers.

Salary: ÂŁ25kpa + 10% pension contributions.

Hours:  35 hours per week tbc, but will include Tues & Wed evenings and every third Saturday working.

Friends of Moorfields is a thriving and active, member-led charity which has been supporting patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases, for over 55 years. The Friends provide a range of services to support the work of the hospital including managing the team of over 200 volunteers.

The Volunteer Support Officer is an exciting and challenging role, which has come about as a result of our strategic aim to significantly expand and build on our existing volunteer team. The successful candidate will be responsible for assisting the Volunteer Services Manager in the, recruitment, administration and support of the team of 200+ volunteers working throughout the main hospital at City Road, and some of the larger Moorfields network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Download Job Description and Person Spec Here

Closing Date: 5pm Wednesday 22nd January 2020.
Proposed Interview Date: Wednesday 29th January

Please send current CV with covering letter explaining how you meet the essential criteria in the person specification to





Posted By: Angela Smith

Date 13-02-19

Moorfields and Friends secure funding from HelpForce


 Photo of a group of volunteers in green jackets with Friend's staff

Moorfields, with Friends of Moorfields join national programme to maximise the positive impact of volunteers.

Moorfields Eye Hospital NHS Foundation Trust in partnership with The Friends of Moorfields has secured a ÂŁ75,000 to expand their volunteer programme.

The grant is from Healthforce and forms part of its new Volunteering Innovators Programme which identifies the most promising volunteering initiatives from across the country that can be spread to other NHS settings.

The Friends of Moorfields is responsible for managing the trust’s volunteer programme which is currently made up of 213 volunteers who provide 843 hours each week.  This grant will help Friends expand its volunteer programme and focus on volunteers providing emotional support to patients in theatres and injection clinics.

The volunteers will undergo specialist training on how to support patients during surgery under local anaesthetic. They will comfort and reassure patients before surgery, during their operation and their recovery.

Moorfields Eye Hospital and Friends of Moorfields were chosen following a competitive process which saw Helpforce receive 115 applications from 90 trusts.

HelpForce Logo





Posted By: Angela Smith

Date 13-03-19

Moorfields NHS Trust CQC Report


 illustration of an eye

Moorfields rated as ‘Outstanding’ for being effective by CQC.

The report from the Care Quality Commission (CQC) has now been published. Overall the trust received a rating of good, with the trust being rated outstanding for being effective. The CQC highlighted that all of the trust’s inspected services were rated as either good or outstanding. This really is a great result!

You can view the report here:

I think we can all be very proud of the contribution Friends have made to this fantastic result – we are mentioned a number of times when they talk about the Outpatient Service at City Road:

  • The Summery talks about the Health Hub and also the increase in ‘Floorwalkers’ (who are volunteers).
  • When talking about whether the service is “Safe” the report lists ‘The availability of floorwalkers’ (who are currently all volunteers) as one of the reasons that it gave the ‘Good’ rating.
  • When talking about whether the service is “Responsive” the reasons for the ‘Good’ grade include:
    • The Friends Shop supplying products for visually impaired patients;
    • leaflets displayed in the health hub;
    • The magazines in the waiting areas we supply
    • ‘The Blind Art exhibition – which Friends pay for through The Arts Grant.
  • When talking about whether the service is “Well-led” the Health Hub is again mentioned as one of the reasons for the ‘Good’ grading and they commented on how Friend’s Staff engage with patients and organise awareness raising events.

So a big Thank You to everyone involved – and a huge well done to all the Staff and Exec Team at Moorfields.






Posted By: Angela Smith

Date 02-04-19

Peacock Newsletter: March 2019


Picture of the front cover of Peacock

‘Peacock’ is our quarterly newsletter giving information about Friends of Moorfields and the work we do.

In this issue:

  • Project Oriel – Interview with Kieran McDaid
  • Volunteering at Moorfields Ealing
  • New uniforms for nurses at Moorfields
  • Supine YAG Laser for Moorfields

Download Peacock Here

FriendZ is our publication for Children and Young People. Learn about your cornea and other ways your eye works; how Moorfields take photographs of eyes; puzzles and a wordsearch

Download FriendZ Here



Posted By: Angela Smith

Date 02-10-18

Association of Optometrists ‘Charity of the Year’ Award shortlist


Association of Optometrists Logo

Friends Shortlisted for Association of Optometrists ‘Charity of the Year’ Award.

Friends of Moorfields have been shortlisted for Association of Optometrists ‘Charity of the Year’ Award. This award recognises charities from all corners of the eye health sector, including those who are dedicated to research, raising awareness of optical issues, or supporting people with vision impairments. Nominees for of this award will be able to evidence an outstanding and successful initiative from the past 12 months, which demonstrates innovations in research, education, campaigning or profile-raising activities.

In November 2017 Friends took over management of the Health Hub at City Road and employed a full time Health Hub Support Officer, who is also a qualified Eye Clinic Liaison Officer (ECLO). The objective of the project is to provide accessible, non-medical Moorfields approved information for patients and carers. We have also developed a team of trained and uniformed volunteers based in the Hub and entrance corridor at all times.

Friends argued that a properly resourced and managed Health Hub would free up time for clinic staff as they could recommend that patients visit the Health Hub to talk generically about their conditions. These are conversations which can be very time consuming, and often repetitive; but are essential to the patient’s emotional support. This allows clinic staff to focus more on a patient’s physical/medical wellbeing in the clinics themselves. The Hub is a clear and visible access point for patients.

The Health Hub Support Officer underwent an intense and detailed induction, and started seeing patients in the Hub from January 2018. Since then we have handled over 3,000 patient enquiries.

Patients have the opportunity to talk with our ECLO qualified Support Officer or one of our trained volunteers. They are signposted to Moorfields approved information leaflets about their conditions, and are also given information about other areas where they can receive further support (e.g. The International Glaucoma Association; The Macular Society; RNIB etc.)

The most common areas of enquiry are about AMD, Glaucoma and Cataracts, but the team also supports patient with advice about assistive technology and daily living aids, and have received RNIB training to do this. We give out general health information about conditions that can affect eyes and vision, such as diabetes. We also signpost patients to befriending groups, or the Moorfields’ counselling service

We have also held a number of successful awareness raising events at the Hub in partnership with other colleagues at Moorfields: These include the Clinical Research Facility Open Day as part of International Clinical Trials Day. Atrial Fibrillation Awareness Week; International Glaucoma week/’Know Your Eye Drops’; Learning Disability Awareness Raising; Macular Week, (with the Macular Society); Organ Donation Week, and ‘Jeans for Genes Day’.

Please support us, and vote for Friends to win here

or come to The Friends Shop (opposite Clinic 2, City Road) or the Health Hub to sign a voting form.





Posted By: Angela Smith

Date 26-09-18

Optometry Student Volunteer


Optometry Student Brooke talks about volunteering at Moorfields.

Brooke Hutchins has been a volunteer for Friends of Moorfields for the past year. She spends Wednesday afternoons helping with patient guiding, meeting and greeting patients at A&E, getting patient feedback, and more recently supporting people to use the Self Check In kiosks.

“Alongside volunteering for the Friends of Moorfields, I am an Optometry student at City, University of London, where I have just completed my second year of the undergraduate course. I chose Optometry as I find the study and profession so varied and fascinating. Despite the challenges and intense hard work required on the course, I could not have chosen one more interesting!

This was not a career that I had thought of at all during my school and sixth form years but after working for a couple of years in healthcare, and a bit of exploring and research, I became sure that I wanted to be an eye care professional.

The course itself is made up of a broad range of modules, which reflect the depth of knowledge needed within the profession, and the combination of practical lab work and lectures make every day different.

The first year is mainly theory and introduction to the core clinical techniques; then as you progress within the degree, you cover all the fundamental optometric skills and knowledge such as eye disease and pathology; contact lenses, and binocular vision.

Alongside testing, it is also essential for an optometrist to be able to dispense the appropriate spectacles or contact lenses to patients that they see. I am particularly looking forward to my third year, when I will begin to conduct eye examinations and contact lens appointments on the general public, within the university sight clinic.

I have found volunteering at Moorfields extremely complementary to my university studies. I really look forward being able to communicate with and assist patients around the clinics, and the experience of being within an eye hospital itself is a bonus.

There is a huge volunteer team of all ages and backgrounds which makes the experience really enjoyable. What has been so beneficial for me personally, is that alongside the patients that I guide, I have also met many people with specific eye conditions and being able to speak to them about their individual experiences is also a wonderful learning opportunity for an optometry student.”

Photo of Brooke outside Moorfields wearing green volunteer jacket




Posted By: Angela Smith

Date 13-02-19

Peacock Newsletter: October 2018


Picture of the front cover of 'Peacock'

‘Peacock’ is our quarterly newsletter giving information about Friends of Moorfields and the work we do.

In this issue:

  • We’ve been shortlisted for the AOP ‘Charity of the Year’ award.
  • We climbed the O2 Dome.
  • Moorfields AGM and Artificial Intelligence.
  • Volunteering at Moorfields Eye Clinic Bedford.
  • Cornea donations change lives!

Download Peacock Here

FriendZ is our publication for Children and Young People. Learn about your cornea and other ways your eye works; how Moorfields take photographs of eyes; puzzles and a wordsearch

Download FriendZ Here



Posted By: Angela Smith

Date 09-08-18

We Climbed the 02 Dome!


Team of climbers in front of the O2 Dome

We ‘Climbed the Dome’ on 19th August!

On Sunday 19th August a group of 30 patients, staff, Volunteers and Relatives are climbed the O2 Dome in support of Friends of Moorfields. Here are some of the people who took part:

Hannah is 10 years old and has been going to Moorfields Eye Hospital since she was a baby, to get treatment from the eye prosthetic specialists. She has a prosthetic eye because her right retina did not develop properly, therefore she cannot see at all through her right eye.

Christine and Loretta are sisters-in-law and are climbing for us because Christine’s granddaughter is a patient at Moorfields and they want to say ‘Thank You’ for the care she receives

Angela and Graham are grandparents to George who is 12 years old and has been receiving treatment at Moorfields Eye Hospital since being diagnosed with paediatric glaucoma at the age of 3 years. They want to say ‘thank you’ for the gift of sight for George and to all who are under the care of Moorfields.

Husband and Wife Indu and Kishor are climbing to show their appreciation for all the help and support they have received at Moorfields

Colleagues Malcolm and Sophie work at Bright Horizon’s Nursery in Chigwell and have cared for a little girl who is visually impaired for the past 19months.

The Friend’s Shop Team, all either work or volunteer for The Friends of Moorfields, or are related to someone who does. They include our oldest climber – 86 year old June!

Jessica, Naomi and Preety all work in the Quality and Experience team at Moorfields and are supporting Friends because of their strong ‘Patient Focused’ approach. Jessica’s daughter Pricilla will also be climbing with them.

Keera is 11 years old, and was diagnosed with a lazy left eye which stopped her from seeing things clearly. But now thanks to Moorfields she is able to see things much clearer and is not bumping into things like before. She is climbing with her brother, 10 year old Michael.

Friend’s Trustee Michael will also be climbing with his son Hugo

A big ‘Thank You’ to everyone for all your support!



Posted By: Angela Smith

Date 17-07-18

Peacock Newsletter: July 2018


Front Cover of Peacock

‘Peacock’ is our quarterly newsletter giving information about Friends of Moorfields and the work we do.

In this issue:

  • Volunteers Week: 1st – 7th June
  • Student volunteer at Moorfields
  • Moorfields Stars
  • ‘Best Disease’ Patient Day
  • Ultrasound and Patients with Sspecial Needs – Interview with Marie Restori.
  • Experts of Tomorrow – Local Primary Schools celebrate ‘Science Week’ at Moorfields

Download Peacock Here

FriendZ is our publication for Children and Young People. Learn about your cornea and other ways your eye works; how Moorfields take photographs of eyes; puzzles and a wordsearch

Download FriendZ Here



Posted By: Angela Smith

Date 17-07-18

Celebrating Volunteers


 Picture of large group of volunteers in green uniforms standing on the stairs at Moorfields

Celebrating Volunteers at Moorfields.

Volunteers make a significant contribution across the trust to patients, staff and the community spirit at Moorfields. The trust is incredibly fortunate to have had the support over a number of years from a strong and growing band of volunteers which currently stands at around 200. Their concerted efforts go a long way to ensure the trust can continue to offer an excellent service to patients across the network.

Click to watch a video about our Volunteer Service

Click to watch a video made by our volunteers

Friends of Moorfields volunteers provide support at City Road and many of the satellite sites as patient guides and buddies. They help patients with self check-in, support the information desks at City Road and the Richard Desmond Children’s Eye Centre (RDCEC). They also provide valuable assistance at the Friends shop, with the trolley service, the booking centre, accident and emergency, medical imaging and in clinics.

Link to more details about volunteer roles

Link to some photos from National Volunteer Week 2019